What We Collect and Why We Collect It
When you open an account, we collect your name, email address, mobile number and the payment details you use to transact — including the mobile wallet numbers tied to bKash, Nagad and Rocket. We need this to process deposits, verify withdrawals and keep your account secure.
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We also collect device identifiers and session data each time you log in from your phone or browser, so we can detect unusual access patterns and protect your wallet. We do not sell your personal data to third parties. Payment data tied to bKash, Nagad or
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Rocket transactions is handled only for the purpose of processing and reconciling those specific payments. Where we share data with service providers — such as fraud-detection or identity-verification partners — those providers are bound by confidentiality agreements and cannot use your data for any purpose outside
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what we have specified. Retention periods vary by data type: account registration data is held for as long as your account is active, and transaction records are kept to meet our operational obligations. You may request a summary of what we hold at any time through
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the contact paths listed on this page. Availability of this platform and the rights you can exercise under this policy depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.